Privacy Policy

Scale Payments is a merchant services and payment processing company headquartered in New Jersey, providing credit card processing, point-of-sale systems, and related services to small and mid-sized businesses across the United States.

We collect information you provide directly — name, phone number, email, business name, and message content — when you contact us, text our business numbers, request a rate quote, or apply for an account. We also collect website analytics, including IP address, browser type, and pages visited.

For active merchants, we collect transaction data necessary to process payments, including card data tokenized in compliance with PCI-DSS.

We use information to reply to inquiries, schedule visits, provide and improve our services, and understand website usage through analytics. We also use information to comply with legal obligations, prevent fraud, and (with your consent) send marketing communications. We do not sell personal information.

We share information with card networks, banks, and processors required to settle your transactions; with vendors providing services on our behalf under confidentiality agreements; and when legally required (subpoena, court order, regulatory request).

Text messages are sent by Scale Payments Corp. If you text one of our business numbers, we store your phone number and message history to reply to you and schedule visits. Some replies are generated by an AI assistant.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not sell or share mobile numbers or SMS opt-in data with third parties or affiliates for marketing purposes.

Reply STOP to opt out or HELP for help. See our SMS Terms for full terms.

We maintain PCI-DSS Level 1 compliance, encrypt data in transit and at rest, and restrict access to authorized personnel. No system is perfectly secure — but we treat your data the way we'd want our own treated.

Our website uses cookies for essential functionality, analytics, and (where applicable) marketing. You can control cookies through your browser settings. Disabling cookies may impact site functionality.

We retain personal information as long as necessary to provide services and comply with legal obligations — typically seven years after account closure for transaction records, shorter for marketing data.

You may request access to, correction of, or deletion of your personal information at any time by emailing privacy@scalepayments.com. We respond within 30 days.

Our services are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe we have, please contact us and we will delete it promptly.

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

California residents have the right to know what personal information we collect, request deletion, opt out of sale (we do not sell), and not be discriminated against for exercising these rights. Submit requests to privacy@scalepayments.com.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. Your continued use of our services constitutes acceptance.

Questions about this Privacy Policy? Email privacy@scalepayments.com or call 718-702-0186.